Housekeeping Operations
A SOHO consultant visits your property a pre-decided number of times to assess its problems and potential. The SOHO consultant coaches and mentors your Senior Housekeeping team and equips them with an action plan, giving tools, skills and guidance for improvement. Prepares a reporting system enabling your HK team to making daily, weekly and monthly reports and sharing it with the consultant.
How does it works?
●A SOHO consultant stays at the hotel for a period of 5 – 6 days and conducts a 2-3-day audit of the
housekeeping operation.
● Once complete, the SOHO consultant prepares a report and an action plan for the housekeeper and
the team.
● For the remaining days, the consultant coaches and mentors the senior housekeeping team through
the action plan; offering tools, skills and guidance to improve operations.
● Details the reporting system, manages and assesses the reports and mentors the team remotely.
● Carries out quarterly visits to audit operations, review the department and provide training inputs for more efficient operations.
Who is it for?
● Housekeepers in any operation; however, this is particularly useful for newly promoted housekeeping
managers.
● Housekeeping teams going through periods of major change.
How long does it take?
● The initial audit and implementation of the action plan lasts 5 – 6 days, depending on the complexity
of the property.
● A follow up visit of 3 days,every quarter to ensure the action plan is on
track. We can then help fine tune the operations and offer on-going support and guidance to the
housekeeping team.
How will your housekeeping function and teams benefit?
● The housekeeping managers gain confidence and this enables them to be decisive, and improve
financial and service quality performance of the department.
● With an outside impartial view of housekeeping, the senior management can be assured the
housekeeping operation is working at its optimal and most productive pace. The management will
also gain further insights into the housekeeping operation to find ways to support the team achieve
tangible goals
What can you
expect?
● A remote HoD carrying several years of expertise at a fraction of a cost
● Comprehensive report on challenges in the housekeeping operations and how to fix them.
● Practical tools and methods to improve productivity, financial results and streamline the
housekeeping function.
● Clear guidelines that any housekeeper can follow in the form of an action plan.
● Direction and training on the implementation of the action plan.
● Measurable KPIs to support audit findings.