Remote Housekeeping Operations
A SOHO consultant visits your property a pre-decided number of times to assess its
problems and potential. The SOHO consultant coaches and mentors your Senior Housekeeping team and equips them with an action plan, giving tools, skills and guidance for improvement, and also prepares a reporting system enabling your HK team to make daily, weekly and monthly reports and share them with the consultant.
How does this program work?
- A SOHO consultant stays at the hotel for a period of 5 – 6 days and conducts a 2-3-day audit of the
housekeeping operation. - Once complete, the SOHO consultant prepares a report and an action plan for the housekeeper and
the team. - For the remaining days, the consultant coaches and mentors the senior housekeeping team through the action plan; offering tools, skills and guidance to improve operations.
- Details the reporting system, manages and assesses the reports and mentors the team remotely.
● Carries out quarterly visits to audit operations, review the department and provide training inputs for more efficient operations.
Who is it for?
- Housekeepers in any operation; however, this is particularly useful for newly promoted housekeeping
managers. - Housekeeping teams going through periods of major change.
How will your housekeeping teams and functions benefit from this service?
- The emphasis is on assisting the housekeeping team to develop solutions by helping them offer the best possible service to a guest.
- The housekeeping managers gain confidence and this enables them to be decisive, and improve financial and service quality performance of the department.
- With an outside impartial view of housekeeping, the senior management can be assured the
housekeeping operation is working at its optimal and most productive pace. The management will
also gain further insights into the housekeeping operation to find ways to support the team in achieving tangible goals.
How long is this program?
- The initial audit and implementation of the action plan lasts 5 – 6 days, depending on the complexity
of the property. - A follow up visit of 3 days,every quarter to ensure the action plan is on track.
- We can then help fine tune the operations and offer on-going support and guidance to the housekeeping team.
What can you expect?
- A remote HoD carrying several years of expertise at a fraction of the cost
- Comprehensive report on challenges in the housekeeping operations and how to fix them.
- Practical tools and methods to improve productivity, financial results and streamline the housekeeping function.
- Clear guidelines that any housekeeper can follow in the form of an action plan.
- Direction and training on the implementation of the action plan.
- Measurable KPIs to support audit findings.