Training & Recruitment Support
No matter how large or small your property is, your housekeeping staff is the backbone of your business, and must be trained to the highest level of quality and care as per the standards you set. Then again, are you aspiring to the right standards? Are you achieving them? How do you better your housekeeping training to ensure you do?
What does this program include?
SOHO provides housekeeping training and staffing services on a flexible, efficient, and cost-effective tailored time plan to ensure your entire department adheres to the high standards your customers deserve. A designated SOHO consultant assists with any project for existing properties or those in pre-opening phases. We ensure the achievement and maintenance of consistently high standards for all properties within the group or standalone properties while guaranteeing corporate discretion and confidentiality.
How does this program work?
When devising a training programme for your housekeeping staff, a broad spectrum of areas needs to be
covered to ensure continuity and confidence is achieved.
Our SOHO consultant will meet your management team to understand the housekeeping setup and devise a standalone or ongoing annual training plan to achieve the desired results.
Who is it for?
- Any company that requires assistance with training services to improve and enhance housekeeping
operations. - Existing properties or those in a pre-opening phase.
- Properties within a group or standalone properties, while guaranteeing corporate discretion and
confidentiality.
How does your housekeeping team and functions benefit?
The right training programme is the difference between acceptable and exceptional. Owners win with efficient operations, while guests do so with a higher-quality product and personalised service. Housekeepers excel with
motivated and better-trained teams.
The skills your housekeeping teams learn and hone can be the difference between success and failure of your
property.
- Meaningful order of room cleaning
- Proper use of detergents and equipment
- Grooming guidelines
- Proper etiquettes of behaviour, posture, and a standard set of phrases for ideal communication with
Some of the areas we look to improve include: guests - Efficient room inventory control
- Workforce planning
- Setting up work plans
- Definition of standards
- Communication with other departments – SLAs with coordination departments- front office, F&B,
stores, and purchase
How long does this program last?
Our training programmes can start from one week to a fortnight spread across the year based on the management’s requirement. The best results can be achieved through periodic reviews and repeat programmes to account for staff turnover at this level.
What can you expect?
Areas that can be covered within training and recruitment services include:
- Upskilling at all levels of the department through customised training modules for different
housekeeping levels. - Finding the right housekeeping staff and recruitment assistance.
- Productivity tracking and reporting.