With over 16 years of experience across luxury icons like Taj and Vivanta, Babita Butola is a veteran leader who knows exactly how to make a property shine. Currently as the Executive Housekeeper at Grand Mercure Bengaluru Gopalan Mall she has built her career on a foundation of operational innovation and a relentless drive to empower the women who keep our industry running.
In Conversation with Babita Butola Read More »
In the hospitality landscape of 2026, the definition of luxury has matured beyond physical amenities to encompass the sanctity of personal space and the absolute assurance of trust. The recent landmark verdict regarding The Leela Palace, Udaipur, has served as a critical wake-up call for the industry, establishing that internal Standard Operating Procedures (SOPs) can no longer override a guest’s fundamental right to privacy. As we navigate this legal and ethical shift, housekeeping leaders are tasked with moving away from rigid, legacy protocols and toward a more empathetic, consent-based service model.
Privacy vs. Protocol: Redefining the Occupied Room Entry SOP Read More »
The hospitality industry is standing at a generational crossroads. As Gen Z enters the housekeeping workforce, they bring with them a unique set of values: a desire for transparency, a need for purposeful work, and an inherent distaste for rigid, top-down hierarchies. For an association of professional housekeepers, the challenge is no longer just maintaining standards, but translating them into a language that resonates with this new demographic. To attract and retain the talent of tomorrow, our operational Standard Operating Procedures (SOPs) must evolve from static manuals into dynamic, value-driven guides.
Reimagining SOPs for the Gen Z Workforce Read More »
In the fast-paced world of 2026 hospitality, the heavy, dust-covered training manual has officially become a relic of the past. As the industry welcomes a new generation of digital natives, the way we transfer knowledge must shift from “manual-driven instruction to mobile-first, experience-led learning”. To stay relevant, housekeeping departments are trading in 50-page binders for 50-second videos, ensuring that excellence is always just one click away.
The Rise of Bite-Sized Learning Read More »
