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In Conversation with Babita Butola

With over 16 years of experience across luxury icons like Taj and Vivanta, Babita Butola is a veteran leader who knows exactly how to make a property shine. Currently as the Executive Housekeeper at...

Privacy vs. Protocol: Redefining the Occupied Room Entry SOP

In the hospitality landscape of 2026, the definition of luxury has matured beyond physical amenities to encompass the sanctity of personal space and the absolute assurance of trust. The recent...

Reimagining SOPs for the Gen Z Workforce

The hospitality industry is standing at a generational crossroads. As Gen Z enters the housekeeping workforce, they bring with them a unique set of values: a desire for transparency, a need for...

The Rise of Bite-Sized Learning

In the fast-paced world of 2026 hospitality, the heavy, dust-covered training manual has officially become a relic of the past. As the industry welcomes a new generation of digital natives, the way we...