In the hospitality landscape of 2026, the definition of luxury has matured beyond physical amenities to encompass the sanctity of personal space and the absolute assurance of trust. The recent landmark verdict regarding The Leela Palace, Udaipur, has served as a critical wake-up call for the industry, establishing that internal Standard Operating Procedures (SOPs) can no longer override a guest’s fundamental right to privacy. As we navigate this legal and ethical shift, housekeeping leaders are tasked with moving away from rigid, legacy protocols and toward a more empathetic, consent-based service model.
